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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-26-2017 12:52 PM

HP Recommended
Product: HP 5520
Operating System: Microsoft Windows 7 (64-bit)

Printer needed new ink , I installed a New set of HP ink CATRIGES and after that is producing blank pages either when coping or when printing documents from the computer that is connected with.

2 REPLIES 2

‎02-26-2017 01:28 PM

HP Recommended

Hi, did you try realigning the ink via the printers preferences on the computer? Or cleaning the ink on that same program? Hope that helps, Justin L.

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‎02-26-2017 02:13 PM

HP Recommended

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart 5520 printer.  Go through the steps in order.  If the steps there do not resolve the issue then manually cleaning the printhead as shown in the post here may help.


Bob Headrick,  HP Expert

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