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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2017 02:19 AM

HP Recommended
Product: Office Jet Pro 696

Hi,

 

printer keeps coming up with Printhead problem, stating that there is a problem with the printhead. I cannot seem to resolve this. Have turned machine off, removed and re-instated inks, all has no effect. Machine is brand new 

 

Thanks

1 REPLY 1

‎02-22-2017 12:33 PM

HP Recommended

@David-9

 

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 6960 printer. I understand that you are getting printhead problem error message and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

Reset the printer

  • Press the Power button () to turn off the printer.
  • Disconnect the power cord from the rear of the printer.
  • Wait 60 seconds.
  • Reconnect the power cord to the rear of the printer.
  • Press the Power button () to turn on the printer.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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