Printhead Problem

[Georgetown16]

I have a HP Photosmart 7515 printer. It just stopped working and states  " The printhead appears to be missing, not detected,or incorrectly installed"  I have tried rebooting and had no success. Can this be repaired?

[Jeet_singh]

Hi @Georgetown16,

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As I understand you are getting printhead error message on your HP Photosmart 7510 printer. I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Have you tried to make any changes on the printer before the issue started?

Have you tried cleaning the cartridges?

Have you tried removing and inserting the print-head?

Did the error appear all of sudden while using an existing cartridge which worked fine earlier on the same printer?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For more details, please follow the steps suggested in the support document - Click here

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Georgetown16]

Tried recommendations below but did not fix problem-- other ideas?

[Jeet_singh]

Hi @Georgetown16,

Thank you for replying,

I appreciate your time and efforts,

As I understand you are having printhead problem and you have followed the steps suggested in the previous post which have not helped to fix the issue, I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service options.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,