Printhead damaged

[toascu]

I have an Officejet Pro 8100 which I used very rarely. The printer was used only to print around 4000 pages. Recently, when I tried to print, the document could not be read, entire lines of letters were not printed. I replaced all cartridges wih original ones but the same problem repeated.

I tried cleaning the printhead multiple times as well as alligning it but still no luck. When inspecting the printhead I found that there was ink inside of it, leaking not from the cartridges but from the printhead itself.

How is it possible for a printhead to be damaged so bad after just 4000 pages. I have also attached a picture of the result of a printhead clean. Please note that the spot in the top left is ink splash from the printhead. Please help! 

[The_Fossette]

Hi @toascu

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the print quality.

I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2hlcdR8

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[toascu]

Hello @The_Fossette and thank you for your reply. I followed the steps from the link provided by you but unfortunately nothing worked. After further inspection of the print head I noticed that the small ink bags from the printer head are damaged, and ink is leaking through there. These ink bags are covered by a plastic foil and, from what I can see, the foil is perforated. This is for both black and cyan.

At the moment I am forced to revert to my old HP Laserjet 6L. The old guy is still working wonders but it has the well-known multiple page pulling problem. I did not manage to find the required spare parts to fix it (from what I remember HP sent them for free to its customers several years ago).

Cheers,

Andrei

[The_Fossette]

Hi @toascu

Thank you for posting back.

I recommend you to contact phone support and check the available service options for your printer.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

Good day! Take care 🙂

Cheers!