Printhead issues with HP Officejet Pro X476dw MFP

[Icarimpo85]

I have a HP Officejet Pro X476dw MFP at my home office that I use for when I work from home. The printer was purchased about 8 months ago but get very little usage as its just used by me a couple of days a week at most when I stay home and work. I freezes once in a while like I seen other people complain about but today a whole section of the printheads stopped working completely, there are no streak just a white stripe going down all my documents. I tried cleaning the print heads and then it gave me an error telling me to restart the printer. I did and re ran the printhead cleaning utility. It finished the second time but when the report page printed out it was still the same. I think that the print head on that part of the paper migh have just died. This is really annoying since my last HP Printer was still going strong about 10 years after I purchased it and this one that I paid top dollar in comparison to my other options is pretty much useless after exactly only 2016 printed pages, I just replaced the first black cartridge last week. Has this happened to any body else, is there a way to fix it? The image below is the printout i got after the printhead cleaning showing the write stripe I get on every document I print or copy. 

[Futoji]

Hello Icarimpo85,
Welcome to the HP Forums.

I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can click here for the link.
http://h30499.www3.hp.com/hpeb/

Thanks for posting on the HP Forums.

[reinmann]

I have the exact same problem - have run the CLEAN printhead diagnostic and self-cleaning to no avail.  can you tell me what you ultimately did to resolve this isssue?  the HP team has been very responsive, but unfortunately without a solution.  Thanks!!

[Futoji]

Hi,

I suggest reading this post and following the same instructions provided orginally, as this is the Consumer Forums!

http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Printhead-issues-with-HP-Officejet-Pro-...

Thanks.

[Gurvez]

Hi
I have exactly the same issue with my hp printer too. Can u pls tell me what you did to resolve this. Ta

[FabianVRomberg]

Hi All,

I have exactly the same issue.

Anybody had luck finding a solution for this?

Any comment or help will be highly appreciated.

Thanks and regards,

Fabian von Romberg

[MHJA]

Same and worse problem.

How to fix this annoying issue!!

We need HP to get on the task, and not pushing it around.

Remember. Only the result seen from the customer counts.

[vinay2]

Printhead bar faulty.,

Remove back cover, refix print head bar flex cables & try for luck...:smileymad::smileymad::smileymad:

submit in HP authorised service center for print head bar replacement..

[abliven17]

Hello I am having similar problem with my printer except it is only the black ink that will not print on the right side of the page in the "1" section.  All the other colors will print fine.  Anyone have any idea what I could do to fix this?

Thank you

[pilotdave]

Does anyon have a fix for this? Being so many of us are having the exact same issue I think it is a defect in manufacturing and may warrant a class action lawsuit? Any thoughts on that? I understand parts fail over time but the exact same issue for so many people?