Printing Error

[jshack]

I have seen messages about ink system failure.  Interestingly enough, my dad had the same printer.  Two weeks ago he had the same problem.  All inks printed except the black ink.  I am having the same problem now.  This is the first I have used my printer in two weeks.  

I had a message on my printer a week ago that an upgrade was available.  I downloaded the upgrade.  Is it possible that there is a problem with the upgrade that is causing these problems everyone is having?  I find it very strange that two identical printers would have the same problem within two weeks of each other.  My printer is used very little, my dad uses his alot.  His is 6 months older than mine.  We are obviously not the only ones with issues.

I have tried the suggestions of disconnecting the printer from the power source, cleaning the print head, changing the ink cartridges (I have plenty since i inherited my dad's unopened ones.) resetting the defaults.  

jshack

[Chimney_83]

Greetings @jshack, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are getting "Ink system failure" on your printer. 

Don't worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own.

Are you using genuine HP ink?

As you have already tried a lot of troubleshooting steps on your own. 

Recommend to refer to this HP Article and try any steps that you might have missed. 

If the issue persists, please replace the printhead or service the printer as suggested in the article. 

The software update would be on the computer for the printer. 

In such cases, you should be able to make a copy. 

Copy function of a printer is independent of the software on the computer.

If you are unable to make a copy, please do hard reset (disconnect the power cable of the printer, wait for a minute and connect the power cord directly to a wall outlet and turn the printer ON.)

Let me know how it goes. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.