I have a Deskjet 2131 printer. When I attempt to Print / Scan, I get a distorted image of black / coloured lines. Please help me ay settings that could solve the issue. The below is the screenshot of the image. Thanks. ks.
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As I understand you are having print quality issues on your HP DeskJet 2131 printer. Don't worry as I have a few steps to help you get through this concern,
Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
Remove all the ink cartridges and then try to perform a hard reset on the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Now insert the ink cartridges and then try to print a test page and check if it works.
Next thing, I would suggest here is to clean rollers and the scanner glass and check if that helps.
Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.
If the issue persists, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service options. If your product is out of warranty, please choose paid options to get to the tech support number.
Please use the following link to create yourself a case number, then call and it may help speed up the call process: