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Jo5447
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Message 1 of 2
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Printing from computer

HP Recommended
HP 5740
Mac OS X 10.11 El Capitan

I am trying to print off of my computer and a message states that the paper tray is empty. It is not empty. I able to make copies not print from my computer. Any thoughts????

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Riddle_Decipher
HP Support Agent
HP Support Agent
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HP Recommended

 

@Jo5447

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand you need help printing using the HP 5740 printer as it keeps popping up the message - "out of paper" though there's paper already in the tray,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you loaded paper into both the trays? (if the photo tray is empty this could cause an issue as it detects both trays before printing, you may want to insert a paper though you don't intend to print a photo) 🙂

If you've done the above, did you clean the rollers?

 

While you respond to that, here's what you could do to fix this concern:

 

Step 1: Check the condition of the paper and reload it

The type and condition of paper can affect the way your printer picks paper. The edges of low-quality paper that has absorbed moisture might curl or lift the sheet so the paper does not feed into the printer.

 

Step 2: Clean the rollers

Dust, paper fiber, and other debris might accumulate on the pick rollers and cause paper feed issues. To help prevent paper feed issues, clean the rollers inside the printer and in the duplexer (if equipped).

 

Step 3: Reset the printer

If the other steps in this document fail to resolve the issue, then reset the printer.

  1. Without turning the printer off, disconnect the power cord from the rear of the printer.

  2. Wait 30 seconds, and then reconnect the power cord to the rear of the printer.

  3. Press the power button to turn on the printer, if it did not power on automatically.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Keep me posted,

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards, 

Riddle_Decipher
I am an HP Employee

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