Printing in colour problems

[dianeb17]

I have a HP Officejet Pro 7720 and a Surface Laptop windows 11.  I cannot get it to print in colour which is very frustrating. When I check the preferences I can choose between greyscale or monotone even though the printer can of course print in colour. 

Help please

"HP COMMUNITY TEAM NOTE"

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[ferRX]

Hi @dianeb17 ,

....,.,.,.,.

Try to install the Full driver from the download link from HP:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-7720-wide-format-all-in-...

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[dianeb17]

Thank you that seems to have resolved the issue although I don't have a fax so that was a strange thing to navigate.