Printing on A6 paper

[ChrisBeal]

I am trying to print on A6 card for my wedding invitations.  The document is from microsoft word however when i print it misses out the top line of text.  Then when i print on plain paper it works.  I then go back to card and again it misses out the top line. Any suggestions will be greatly appreciated.

[MKazi]

@ChrisBeal

Welcome to HP Support Forums and congratulations on for marriage from entire HP. 🙂

I understand that you have an HP ENVY 5540 All-in-One Printer and when you print on an A6 card from Microsoft Word, the top line of text is missed on the print. The same document prints fine on a plain paper. Not to worry as I have a few suggestions.

I would like to know the following information to assist you better:

• If you remove all the paper out and insert only the A6 card and then try to make a copy then does it copy fine without missing anything?
• Have you tried to print from other applications apart from Microsoft Word or Microsoft paint, etc and checked?
• before you print, does Print Preview show you the exact content that needs to be printed on the A6 card?

Meanwhile, I suggest you to check the print settings in Win8 and ensure that you select the correct paper type and the paper size.

Figure : Example of printer Document Properties window with settings tabs and the Advanced settings button

Hope this information helps. Please feel free to let me know the results. Cheers! 🙂