Prints with borders not aligned

[ascanio1]

I created a document and the printer won't print correctly. I attach an image of the problem.

This same document prints correctly on other printers.

I have reinstalled the drivers 8 times. Each time I use CC cleaner and I reboot.

I also used the "MicrosoftProgram_Install_and_Uninstall.meta" from the "MS Troubleshooting Pack cabinet" tool.

Please help.

[Rainbow7000]

Welcome to the HP Community @ascanio1🙂

I saw your post about the alignment being off when printing from your Photosmart 7520, and wanted to stop in to help. As the document prints fine from other printers, and an uninstall and reinstall (8 times) didn't help, I would suggest trying the steps from the guide below. Also ensure the printer is plugged in directly to a wall outlet. You can also try changing the paper size options in the program you are using to see if that helps.

If all fails, please call phone support to discuss replacing or trading in the printer. I'll leave the contact details below.

Fixing Poor Print Quality

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help.

Contact HP:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear​

[ascanio1]

I spoke to a technician for an hour and 15 minutes. He made me run all kinds of tests - including a reset - and then told me that I'm stuck with the problem because my printer is out of waranty.

Online I found that the recent HP Win 10 driver update causes these problems. I have no responsibility with HP's decision to update this driver, decisioin that broke my printer, so I would really appreciate some help, please.

Can you suggest other solutions to fix this driver problem?

[Rainbow7000]

@ascanio1🙂

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

Thanks:)

[ascanio1]

Thank you. I appreciate this help and I just wanted to offer you additional information to pass on:

Online I found a few mentions that the new Win10 driver is causing issues. So I tested a few more things and I was able to confirm that:

1. These same documents printed fine before the driver update.

2. Photocopies print with correct margins after the driver update.

3. Documents with "page border" print with margins that are offset (regardless if they are created with MS word 2016, MS Excel 2016 or pdf - Acrobat Pro X) after the driver update.

4. These same documents print correctly through other printers, after the driver update.

5. Documents without "page border" print correctly (when created with the same progammes: MS word 2016, MS Excel 2016 or pdf - Acrobat Pro X) after the driver update.

6. I am also having problems with the scanner not being detected after the driver update. The scanner worked fine before the driver update.

- If the cause were the printer hardware, then also photocopies and also documents without "page margins" would print with the wrong margins.

- If the cause were my laptop or the programme or the document itself, then also other printers would print with offset margins.

> The cause seems to be the communication between the laptop and the printer and not the printer or the laptop/document.

As indicated online this would point to the recently updated Win10 driver.