Problem installing driver Officejet 6500 e710n-z

[Bakkerbaard]

Okay, here we go. 

The situation as it was: The Officejet was hooked up via ethernet cable to the network my grilfriend's HP desktop (Win10) is also on and the printer mainly functioned as advertised. This morning one of her kids went to print something and nothing worked.

This is now, somehow, my problem...

As far as I've been able to discover, the drivers have magically disappeared. 

The PC sees the printer, but much in the same way that I am seeing the printer. "That's an Officejet 6500 e710n-z allright, but I don't know how to make it print."

When I go to "add printers and scanners" (not sure if that's what it's called in English, I'm translating from Dutch right now) it shows the Officejet in the list, along with HP ePrint, Fax and a bunch of options I can't understand why people would want them. Directly under Officejet is says "driver unavailable".

Seems like I should install one then.

Through HP's own site I get referred to the driver for a 6500A e710s. Since that seems to be the closest thing available I tried that one.

Installing works up to a point, upon which I get notified that:

"Installation failed

The required software for your printer could not be installed."

Clicking on the details button reveals the following (allow for some awkward phrasing, still translating from Dutch):

"DriverPackageInstall got error 1627 for package C:\Program Files\HP\HP Officejet 6500 E710n-z\Driverstore\Pipeline\hpvpl09.inf"

And now I'm here.

I'd like a solution, but I'll also settle for strong arguements to convince my girlfriend to get rid of a printer altogether.

[banhien]

Hi,

Please download and run the following tool

   http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

[Bakkerbaard]

Nope, that didn't do it.

HPPSdr choked twice on downloading, but eventually I got it and had it do it's thing. When it scans for products it finds HP ePrint (marked "installed") and the offending Officejet (marked "not installed").

It all goes well up untill the point of the actual installation of the drivers. It proceeds to install base (or basic) driver software, which it indicates to be 1 of 6. As soon as bar 1 of 6 fills up I get the same error message.

The detailed error message is also still the same as stated in the OP.

Edit:

I have also just discovered that I can access the machine itself. Or rather, I can go to Network on the computer and right click on the printer to access it's webpage. On this webpage, dig this, the status says: Ready.

I beg to differ.

Anyway, it doesn't look like it, but is there any information on this webpage that anyone might find useful?