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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I really need to be able to print Acrobat.pdf files and printer window indicates pdf is being sent to the printer. Printed a test page and Word documents but not Acrobat.pdf.

 

Test page indicated I have Driver Name: HP338_6PPD and Driver Version: 19.8.. I have had this printer for over 10 years and it has performed very well.  Other than I can't scan anymore it has never failed to print a document.  Does Adobe need to address this problem?

3 REPLIES 3
HP Recommended

Welcome back to the community, @JAJ70 

 

I read about the "VMerror" error you are seeing when attempting to print PDF files. Although this may be an issue with Adobe, I do have some links and suggestions for you to look into. Smiley Happy

 

I would suggest a power reset:

Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.

 

I am unsure of which printer you have however, check for a firmware update:

Getting the Latest Firmware and Product Updates

 

These steps, in order may help as well:

  1. Mac OS X: How to reset the printing system
  2. Repair disk permissions
  3. Restart the Mac
  4. Re-add the printer

 

Here is what I have found when searching for the error "VMerror":

  1. Troubleshoot memory-related PostScript error ("VMerror," "limitcheck") printing from Illustrator (CS...
  2. Troubleshoot PostScript errors
  3. Troubleshoot damaged Illustrator files

 

I hope that helps, let me know the resultsSmiley Happy

a i n b o w 7000

I work on behalf of HP



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HP Recommended

It worked.  It did a shutdown of the computer and printer restarted the computer and then the printer.  Made sure the printer was my default printer and the printer printed the pdf I needed. 

 

Thanks for your help.

HP Recommended

Great news! 🙂

 

Thanks for getting back to me and letting me know, I am glad to hear happy endings!

 

If you have a quick moment, please scroll back to my last message and select the "Accepted Solution" button, so others in the community can also find our thread here.:)

 

Thank you, and enjoy your day:smileyvery-happy:

a i n b o w 7000

I work on behalf of HP



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