Problem printing full alignment page

[coolgirl]

I installed new cartridge and need to alignment printer.  When alignment page prints out only one quarter of page prints. see image below.  Please help.  Btw, I'm a new user to this site.

[sabretooth04]

Print out he Diagnostic page and verify all colors are shown.

To print a diagnostics page
a. Load letter or A4 unused plain white paper into the input tray.
b. In the Printer Software, click Printer Actions and then click Maintenence
Tasks to access the Printer Toolbox.
c. Click Print Diagnostic Information to print a diagnostics page. Review the blue,
magenta, yellow, and black boxes on the diagnostics page. If you are seeing
streaks in the color and black boxes, or no ink in portions of the boxes, then
automatically clean the cartridges.

[Lynda2015]

  only the color cartridge prints on the diagnostic. i tried printing a status report and the page came out blank. the ink diagram is showing the blank cartridge as being full.  The same problem exists.