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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-28-2017 01:49 PM

HP Recommended
Product: Deskjet 3632

Hello,

 

I'm sorry if this has been asked before- I have tried to search.

 

I am trying to set up my Deskjet 3632 for Instant Ink.

 

I have entered the first part of the printer's email address, as I have not been provided with a claim code. However, it keeps saying that the code has expired and I need to print another one.

 

I have only just printed the code so I'm not sure what's happening. I have turned my printer off for 10 minutes and tried to reprint but it's only printing the same email address.

 

I am connected to Wifi, which is also confirmed on the Printer Information Page.

 

Any help would be greatfully received!

 

Many thanks

1 REPLY 1

‎04-28-2017 03:25 PM

HP Recommended

@amyb87

 

There is a bit of information available - both document and video resources that may help you resolve the mystery of your claim code.

 

Help is also available from either Cloud Services or from HP Support (depending on your location).

 

My understanding is that Cloud Services works on a normal "business day" schedule (Monday-Friday).

 

______________________________________________________________

 

Help from HP Technical Support:

In USA or Canada, call Cloud Services: 1-855-785-2777

 

Instant Ink, Sign-up, Information, and FAQs ,

HP Instant Ink - Terms of Service,

HP Instant Ink – Top Solutions

 

HP Connected , ePrint, and Print Applications

______________________________________________________________

 

In UK

HP Support: 0207 660 0596 (Specify help for Instant Ink)

 

HP Instant Ink - UK - Overview / FAQs,  HP Instant Ink - UK - Terms of Service

 

______________________________________________________________

 

Everywhere else:  Contact HP Support

 

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

 

______________________________________________________________

 

Video - Instant Ink – Signing Up and Getting Started

 

Video – Instant Ink – Thanks for Enrolling - What's Next?

 

HP Connected - Instant Ink – Where available > Click Supported Countries (top right of webpage)

 

 

 

Click the Thumbs Up to say Thank You for the help!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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