Problem registering for Instant Ink

[amyb87]

Hello,

I'm sorry if this has been asked before- I have tried to search.

I am trying to set up my Deskjet 3632 for Instant Ink.

I have entered the first part of the printer's email address, as I have not been provided with a claim code. However, it keeps saying that the code has expired and I need to print another one.

I have only just printed the code so I'm not sure what's happening. I have turned my printer off for 10 minutes and tried to reprint but it's only printing the same email address.

I am connected to Wifi, which is also confirmed on the Printer Information Page.

Any help would be greatfully received!

Many thanks

[Dragon-Fur]

@amyb87

There is a bit of information available - both document and video resources that may help you resolve the mystery of your claim code.

Help is also available from either Cloud Services or from HP Support (depending on your location).

My understanding is that Cloud Services works on a normal "business day" schedule (Monday-Friday).

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Help from HP Technical Support:

In USA or Canada, call Cloud Services: 1-855-785-2777

Instant Ink, Sign-up, Information, and FAQs ,

HP Instant Ink - Terms of Service,

HP Instant Ink – Top Solutions

HP Connected , ePrint, and Print Applications

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In UK

HP Support: 0207 660 0596 (Specify help for Instant Ink)

HP Instant Ink - UK - Overview / FAQs,  HP Instant Ink - UK - Terms of Service

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Everywhere else:  Contact HP Support

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

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Video - Instant Ink – Signing Up and Getting Started

Video – Instant Ink – Thanks for Enrolling - What's Next?

HP Connected - Instant Ink – Where available > Click Supported Countries (top right of webpage)

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