Problem that was resolved with Hallmark 2017 Card Studio not printing event planner has returned.

[Mariesdaughter2]

I could not get event planner to print...many hours trying HP and Hallmark got me a tech who fixed it. He added a new device and now it is gone and the problem returned. Very frustrating playing back and forth Hp saying it was Hallmark and vice versa...is there anyway to get fixed again? Thanks

[Chimney_83]

Greetings @Mariesdaughter2,

I understand that you are unable to print event planner using Hallmark 2017 Card studio. I would like to provide my suggestion.

Have you tried any troubleshooting steps on your own?

Are you able to print from other applications?

Disclaimer: I do not have access to Hallmark software and have no information about Hallmark software settings.

If you are able to print from other applications, recommend you to contact Hallmark for assistance. 

If you need to assistance in reinstalling the printer software, you can follow the procedure mentioned below. 

Uninstall the printer from programs and features from the control panel.

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 

Alternately, you can also use Windows built-in drivers as well. Click here for the procedure. 

Hope this helped. 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!