Problem using HP Color LaserJet Pro MFP M177fw in RDP (Remote Desktop)

[bcnx]

Hi,

we are using this printer on a Windows 7 Pro 64-bit laptop (both USB and network). This laptop connects via RDP to a remote Windows 7 Pro 64-bit machine. The printer is visible on the remote desktop and we can print to it, but nothing comes out the printer. We do find a consequent error message in the Eventviewer:

Log Name:      Application

Source:        Application Error

Date:          12/04/2017 17:33:37

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      ws009.dafra.be

Description:

Faulting application name: printfilterpipelinesvc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd419

Faulting module name: hpxtpsdrvf8.dll, version: 11.21.0.2275, time stamp: 0x519f521e

Exception code: 0xc0000005

Fault offset: 0x000000000001421a

Faulting process id: 0x15dc

Faulting application start time: 0x01d2b3a22673629d

Faulting application path: C:\Windows\system32\printfilterpipelinesvc.exe

Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\hpxtpsdrvf8.dll

Report Id: 64e10c4d-1f95-11e7-ade9-f6b92f3b784b

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-04-12T15:33:37.000000000Z" />

    <EventRecordID>38667</EventRecordID>

    <Channel>Application</Channel>

    <Computer>ws009.dafra.be</Computer>

    <Security />

  </System>

  <EventData>

    <Data>printfilterpipelinesvc.exe</Data>

    <Data>6.1.7600.16385</Data>

    <Data>4a5bd419</Data>

    <Data>hpxtpsdrvf8.dll</Data>

    <Data>11.21.0.2275</Data>

    <Data>519f521e</Data>

    <Data>c0000005</Data>

    <Data>000000000001421a</Data>

    <Data>15dc</Data>

    <Data>01d2b3a22673629d</Data>

    <Data>C:\Windows\system32\printfilterpipelinesvc.exe</Data>

    <Data>C:\Windows\system32\spool\DRIVERS\x64\3\hpxtpsdrvf8.dll</Data>

    <Data>64e10c4d-1f95-11e7-ade9-f6b92f3b784b</Data>

  </EventData>

</Event>

We used the latest available drivers and even upgraded the printer's firmware, to no avail. Oddly enough, HP Universal Printer Driver is not supported on this printer. 

Kindly advice,

Regards,

BC