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‎04-14-2017 12:27 PM

HP Recommended
Product: deskjet 2130
Operating System: Microsoft Windows XP

Hi all,

 

I have a problem to install new printer HP DeskJet 2130 on Win XP. I receive message when running instalation on CD : "there is an isuue with application HP-DQEX5.exe and it will be closed ...". I saw similar issues on many of forums , but coudn't find a solution. I tried to install on another PC with Win8 and it works correctly. Can anyone help me ?

 

Thanks,

Bartek

6 REPLIES 6

‎04-14-2017 07:54 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Is your XP system a 64-bit system?

 

The printer only supports 32-bit.

 

The software download link can be found here:

 

https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-ink-advantage-2130-all-in-one-printer-se...

 

As you can see, there is no XP 64-bit support.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"

‎04-15-2017 04:51 AM

HP Recommended

Hi ,

 

Thanks for reply. I have 32-bit version. I tried your link and receive exactly the same error 😞

‎04-15-2017 06:20 AM

HP Recommended

Hi,

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

‎04-15-2017 06:39 AM

HP Recommended

hi,

 

In link you sent me there is a file to download, but without 'exe' ending. I tried to change it myself manualy, but after clicking nothing happened. Perhaps becouse it is designed for Win 7+ and IO have XP.

‎04-15-2017 06:41 AM

HP Recommended

Hi,

 

Looks like the Microsoft Uninstaller may not work for you. Try this:

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

‎04-16-2017 03:03 AM

HP Recommended

Unfortunetlly still the same error 😞

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