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‎04-18-2017 02:29 PM

HP Recommended
Product: Pavilion touch laptop
Operating System: Microsoft Windows 10 (64-bit)

I recently boght a Brother copier (wireless) for my Pavilion laptop.  I think it is connected correctly as the copier recognizes the laptop and vice versa.  When I hit the printer icon and the box comes up (with #of pages to be printed, save, etc.) there is no box (or button) to actually print it.

2 REPLIES 2

‎04-18-2017 02:53 PM

HP Recommended

Hi,

 

Welcome to HP Support Forum. Brother printer is NOT a product from HP. Have you installed its software and drivers to your computer yet ? Please go to Brother support site to download its software and drivers and install to your computer.

 

Regards.

BH
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‎04-21-2017 06:40 AM

HP Recommended

I have done all of the above.  I even had the Brother helpline do it remotely.  Eventually, they gave up.

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