Problem with printing on HP Color Laserjet CP 2025

[Neeta2]

Hello,

I need advice on how to bypass the printer message that Magenta cartridge has to be replaced. A year or so ago the printer started printing color copies that were all messed up, so we started using only the black and white option, as this is what we need at home. I changed the black printer cartridge a couple of times and did not touch the color ones as we did not print any color prints. Now the printer refuses to print black and white prints and displays the message to change the magenta cartridge. The computer screen option for printing has been "Print Color as Gray".

I am not sure how to resolve the problem. I really hope someone out there might be able to help.

Thank you very much in advance.

With kind regards,

Neeta

[MatthewT]

Hi Neeta2,

From the control panel of the CP2025 you will need to set the device to use black only when the color cartridges are out. From the control panel do  the following:

1. Press the OK button
2. Use the arrow keys to navigate to System Setup and then press OK
3. Use the arrow keys to navigate to Print Quality and then press OK
4. Use the arrow keys to navigate to Color Supply Out then press OK
5. Use the arrow keys to change the setting to Continue Black and press OK

Best regards