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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-25-2017 02:02 PM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

We are having troubles with our OfficeJet Pro 8710.  When we go to print brochures on cardstock, the printer will print the last 1/4 of the image on the top 1/4 of the page (so 3/4 of the image is missing and is blank on the paper).  The printer then displays that the paper is the wrong size.  I have gove through the steps given in other fourms about the "wrong size" alert, verifying that the print setting (when printing) and the setting on the printer are both on the correct size (letter size). We have also reinstalled the driver and software, to no avail.  The printer will print the brochures on regular white paper just fine, but once we put cardstock in there, it doesn't print properly. Any help is appreciated!

1 REPLY 1

‎03-25-2017 03:49 PM

HP Recommended

@JennDoh

 

Double check the current job Printing Preferences > Paper / Quality to ensure the Media type (kind of paper) is set to Brochure / cardstock (wording varies; select from your printer's forms list).

 

 

 

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Dragon-Fur

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