Problems Setting Digital Fax Archive folder location on HP6500 Officejet - Mac

[MRYFLYGUY]

I'm trying to get HP Digital Fax Archive set up on my Mac and have shared a FAX folder to use. I can get the Setup in HP Utility and choose the folder but when I select Apply, it appears to save thte changes but does not. When I then select All Settings, I get a message indicating the changes were not saved. And around and around we go. I've tried sharing other folders and have SMB and AFP on the shared folder but nothing seems to work.

If I tried to edit the Digital Fax Achive setting directlry on the printer, a message is displayed that its not set up, see the manual, whih has zero information on this problem.

Anyone know how to get past this?

  

[DavidSMP]

Hi @MRYFLYGUY,

Allow me to welcome you to the HP community. A very good day to you. 🙂 I understand that you require setting up digital fax on your MAC computer. It will be a delight to help you. 🙂

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Spectacular troubleshooting, superb description and splendid analysis of the issue before posting. Kudos to you for that. 🙂 You are a valued Hp customer and I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

I saw the screenshot. Did you select the folder and click apply and check what happens?

Please check this user guide for further assistance: http://h10032.www1.hp.com/ctg/Manual/c02519721 Please check page 15 and pages 56 and 57 and follow the prescribed steps.  This should do the trick for you

Please keep me posted. I will keep a watch for your reply.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[MRYFLYGUY]

I can select a folder for the Digital Fax Archive and click on save but the setting is not saved. After the Digital Archive Fax page is displayed again, if I click all settings to go back, I am promoted "there are unsaved changes, do you wish to save them" and if I select Yes, save, it does the same thing. Looks like it saves the setting but never does.

The pages referenced concerns saving faxes on the printer, not a computer.

[DavidSMP]

Hi @MRYFLYGUY,

Thanks for the super quick reply. I reviewed the post comprehensively. Please follow the instructions on pages 56 and 57 and that should do the trick for you only if your printer supports digital fax. That's how you setup digital fax. If it cannot be setup, then the printer does not support it.

You've been simply fabulous to work with, considering your technical expertise and exhaustive technical skills.  It has been an absolute privilege to share this platform with you. Trust me, I've done all I can to assist you, by keeping your best interest in mind. 

I honestly hope the issue is resolved and the printer works great and stays healthy for a long time to come.

If you still need assistance, please contact HP phone support to for further assistance. Digital fax can be setup only if the printer supports it.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

You take care, stay healthy, keep smiling big and do have a blessed year ahead.

[MRYFLYGUY]

I'm beginning to think my printer does not support it - even though all the documentation indicates it should!

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[DavidSMP]

Hi @MRYFLYGUY,

Thanks for the reply. You've hit the nail right on its head. Like I said before, This user guide is a generic user guide for all OJ 6500 that have network capability. So this model may not be supported. 

 You've been simply amazing and meticulous in your troubleshooting paying thorough attention to detail. 🙂 Brilliant stuff. 🙂 Kudos to you for that. 

You've done great here.Trust me I've done everything here to assist you by keeping your best interest in mind. 🙂 You've  been absolutely superb to work with, by displaying great technical skills. 🙂 I thank you again for your time. It has been an absolute privilege to share this platform with you. 🙂

We've worked great together as a team. We've figured out why it does not work as it may not be supported. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂