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HP Recommended
HP Officejetpro 8610
Microsoft Windows 7 (64-bit)

I'm having problems with the printer feeding multiple sheets of paper when a print job is more than one page. 

1 REPLY 1
HP Recommended

Hi @Patbrown8,

 

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I understand the printer is feeding in multiple papers at the same time. I'll be really glad to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

What kind of paper are you using?

What size of paper are you using?

Does it happen with plain paper?

Did you change the paper type to the print driver?

 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this link: http://ftp.hp.com/pub/softlib/software12/COL51184/bi-124093-4/OJ8610_198.exe

 

For more details, please go through the support document for - HP Officejet Pro 8600 e-All-in-One Printers (N911) - More Than One Page at a Time Feeds through the Printer - Click here

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

 

Jeet_Singh
I am an HP Employee

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