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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2017 02:34 AM

HP Recommended
Product: hp psc 1410
Operating System: Microsoft Windows 10 (64-bit)

On my ASUS N550 in maintenance/reliability history I keep getting the message "Het product is opnieuw geconfigureerd. Productnaam: AIO_CDB_ProductContext. Productversie: 140.0.425.000. Producttaal: 1033. Fabrikant: Hewlett-Packard. Status van geslaagd/mislukt opnieuw configureren: 0."

Looks like new configuration succeeded, but message keeps coming back every day many times. OS hangs and cold shut of is only remedy.

Does anybody know?

1 REPLY 1

‎05-31-2017 07:50 AM

HP Recommended

Hi @Canterbury60,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are getting an error message that the printer software is successfully configured. I also see that this message hangs the OS and you need to restart the computer.

 

This issue could occur if the software is not installed properly.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

  1. Open the Print Server Properties dialog window by doing one of the following:
    • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
    • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
    • From the Start menu or the Start screen:
    • Open Devices and Printers.
    • Select any printer and then click "Print server properties" at the top of the window.
    • Click on the Drivers tab.
  2. Select the printer driver you wish to uninstall.
  3. Click the Remove button.
  4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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