Purchased the wrong ink box

[CindyDong]

On August 13th, 2016, I bought the HP ink box (black and tricolor) from Amazon. I didn't need to use it until now, and just found out that my printer is not recognizing this new ink. Amazon is no longer receiving this item. But I believe the product is actually sold by HP (?)

I have opened the black ink box, but the tri-color one is intact with the package. I want to know if I could negociate with HP for some sort of exchange. Getting a matched ink box for the right type of printer can be very confusing, and this is my first time making such mistake. I dont want to waste the ink boxes I just bought, but they really have no use to me. Plus, ink is quite expensive ($32). I hope to hear about what HP is able to offer me at this point. I would love to mail my ink boxes back to you! Thank you!

For your information, here is the detail of the product I bought:

HP 60 Black & Tri-Color Original Ink Cartridges, 2 Pack (N9H63FN)

Link to Amazon for product description: 

https://www.amazon.com/gp/product/B015IZ1E7E/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

I saw that you had a record of timely response to other customers in this forum. I look forward to hearing back from you soon! Thank you!

[Bob_Headrick]

The HP SureSupply Site says the Deskjet 3050 uses HP 61 cartridges (in the USA, check for correct cartridges in other regions).  HP does have an exchange program for HP unused, unopened cartridges still in warranty. I would expect that your cartridges have been removed from the original box and would not be eligible for this program.

You might consider selling the cartridges  on eBay  or donating them to a local school or Good Will or similar.  The HP 60 cartridges are compatible with the following printers:

This product is compatible with these printers

HP Deskjet D1660	HP Deskjet D1663	HP Deskjet D1668
HP Deskjet D2645	HP Deskjet D2660	HP Deskjet D2663
HP Deskjet D2668	HP Deskjet D2680	HP Deskjet D5560
HP Deskjet F2420 All-in-One Printer	HP Deskjet F2430 All-in-One Printer	HP Deskjet F2440 All-in-One Printer
HP Deskjet F2480 All-in-One Printer	HP Deskjet F4273	HP Deskjet F4274
HP Deskjet F4293	HP Deskjet F4294	HP Deskjet F4435 All-in-One Printer
HP Deskjet F4440 All-in-One Printer	HP Deskjet F4450 All-in-One Printer	HP Deskjet F4470 All-in-One Printer
HP Deskjet F4472 All-in-One Printer	HP Deskjet F4473 All-in-One Printer	HP Deskjet F4480 All-in-One Printer
HP Deskjet F4492 All-in-One Printer	HP Deskjet F4580 All-in-One Printer	HP ENVY 100 e-All-in-One Printer D410a
HP ENVY 100 e-All-in-One Printer D410a	HP ENVY 100 e-All-in-One Printer D410b	HP ENVY 100 e-All-in-One Printer D410b
HP ENVY 110 e-All-in-One Printer - D411a	HP ENVY 110 e-All-in-One Printer - D411c	HP ENVY 110 e-All-in-One Printer - D411d
HP ENVY 120 e-All-in-One Printer	HP Photosmart C4610 All-in-One Printer	HP Photosmart C4635 All-in-One Printer
HP Photosmart C4640 All-in-One Printer	HP Photosmart C4650 All-in-One Printer	HP Photosmart C4680 All-in-One Printer
HP Photosmart C4683 All-in-One Printer	HP Photosmart C4685 All-in-One Printer	HP Photosmart C4690 All-in-One Printer
HP Photosmart C4740 All-in-One Printer	HP Photosmart C4750 All-in-One Printer	HP Photosmart C4780 All-in-One Printer
HP Photosmart C4795 All-in-One Printer	HP Photosmart C4799 All-in-One Printer	HP Photosmart C4799 All-in-One Printer
HP Photosmart e-All-in-One Printer - D110b	HP Photosmart Wireless All-in-One Printer - D110a