Purple Power plug/port not fitting

[juntjoo76]

Has anyone dealt with this problem? Can't get it to fit in, and somehow as you may be able to see purple port is getting messed up in there and I can't see how on the male plug side what could be mis-matc

 

 

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[ferRX]

Hi @juntjoo76 ,

The purple plug has a tab in the upper side, so there is only one way to plug it in the printer connector.

Just need to pair with the back connector in the printer.

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ferRX.  

[juntjoo76]

Thanks. Mine is a slightly different one. Apparently someone lost the original purple plug to match the purple port. But mine is close enough to where I just had to cut the plug between those prongs. Like webbed fingers they were which doesn't fit the port. Works now. Hmm.. Printer powers on and is displaying messages... Perhaps I should double check the transformer(?)/adapter is correct at least... 

[ferRX]

Hi @juntjoo76 ,

Yes, you should check the adapter is correct. At least the printer is working now. 😊👍

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ferRX.