Bad Ink Cartridges

[worknmal]

Deskjet 1050 uses hp 61 black and color.

Bought 2 X 61 cartridges at walmart went home installed back into my printer I've had for 3-4 yrs.  Color was good, black was faint to non existent.  Took back to walmart with receipt ..they said I had removed the protective tape from the cartridge and would not replace.  Sorta have to remove the tape to insatall to printer..They said HP might replace.......called hp, went through  a LONG bevy of questions including clean bottom copper tape with wet q tip wipe dry then re installl( I told her there was nothing on the white cotton..and whether or not my printer was plugged into 110 socket.  I swear.  Said she had more questions to see if she could replace the cartridge...I told her nicely not to strain herself ended the 40 min call. 

As a matter of fact the other black cart I bought from Office Depot worked fine.  Lucky me, cause nobody will stand by this product.  Next equipment will NOT be hp.

[Bob_Headrick]

HP cartridges DO have a warranty as described in the document here.  Sorry to hear of your difficulty getting a replacement, I will ask to have your case escalated.  Someone from HP should contact you in Private Messaging.

[Omar-E]

@worknmal 

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.