Error message: scanner lid or document feeder open - * * * A MAKE SHIFT FIX* * *

[bjoish]

I got exactly the same problem.
A better solution would be very much appreciated!!!

I got the same model as MiaMay.
I have tried the hard reset and the firmware update.
Do you have any pictures showing how to fix the ADF?

Thanks!

[Dvortex]

Hello, @bjoish – Hope you are well 🙂

Thanks for engaging in the HP Forums! I see by your post that you are experiencing issues while scanning using your Officejet 8610 printer. I will certainly do my best to help you!

I understand that you are getting ADF door open message while trying to scan. Did you try opening and closing the document feeder mechanism? It is very important to make sure the door is closed tightly on both left-hand side and right-hand side. If not tried already, open the ADF door and close the feeder applying force on both sides of the door. Please check the pic below for ref.

Once done, try a power drain to try and fix the issue completely:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[bjoish]

Thank you for your reply.
I have already tried this instruction that covers the steps you describe:
http://support.hp.com/us-en/product/HP-Officejet-Pro-8610-e-All-in-One-Printer-series/5367603/model/...

But I will try this one more time this weekend!

A question:
Is there a sensor that detects if lid is open?
Where can I find it?

Thanks
/Björn

[bjoish]

Ok, I have now tried the complete instruction, one more time.

The feeder still dont take the original when copy or scanning a document. 😞
The lid is completely closed.

Is there a sensor that detects if lid is open?
Where can I find it?

Thanks,

Best Regards
/Björn

[bjoish]

Any more info about this??

I feel a little sad about this 😞

I really like the features of this printer 8610, but it seems like after just one  year and no cartridge changes its already time to throw it out...