Faulty printhead on HP 6830

[Welder_Keith]

My HP 6830 says i have a paper jam when we turn it on.  checked for jams, did the cleaning HP recommends. clear that error message and then i get 0x6100004a "there is a problem with the printer or ink system..... Called HP, talked to Denver.  for about 47-1/2 minutes.  He was unable to help.   my printer is just a few months out of warrenty. I did not buy the extended warr.  didnt think i needed to....   i have an HP 9800 running for 7 years and an HP 8610 for 5 years. both give no problems....   cartidges last an acceptable life.   print great.  only use HP cart too. those 2 are at my work and it is a very dirty enviroment.  I have the 6830 at home office.  very clean. only 1 set of carts.  it looks brand new

I see in some forums ppl saying HP replaced their 6830 even tho warr expired.  I am very disapointed in HP as i have been a very loyal brand customer for a long time. 

one thing i did notice there does seem to be quite a lot of ink in the bottom of the printer where the print head stores itself.  seems excesive.

So HP.  I see by all the discussion you have a defective product and you should take care of your customers.  at least some sort of discount on my next printer.   That i have to go buy soon...!  Canon maybe..?

[Chimney_83]

Greetings @Welder_Keith, 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

[Welder_Keith]

I have not heard any thing so i am going to buy a new printer tonight, and it will not be an HP