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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-11-2013 05:11 PM

HP Recommended

i have always filled my own ink and will continue to do so and the printer will not recognize I have new cartridges in

how do i reset this or ignore it

‎12-13-2013 08:51 AM - last edited on ‎04-20-2016 10:54 AM by HP Administrator

HP Recommended

Hi deesnip

 

I would do a power reset to see if that will resolve the issue. With the printer still turned on, disconnect the power cable from the back of the printer, if the printer has external power module with a detachable power cord disconnect it for 15 seconds and then reconnect it. Then disconnect the power cable from the wall outlet. Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.

Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector)

 

HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges, or refilled HP cartridges. If you are not using genuine HP cartridges, the following solutions might not resolve your print quality issue.

 

I have provided a document for the cartridges not being recognized.

http://support.hp.com/us-en/document/c01897897

Gemini02

I work on behalf of HP

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