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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-31-2022 10:19 AM

HP Recommended

Hi, stuck on 'Cartridge cannot be used until 8015 printer is enrolled on HP Instant Ink' - second time in 6 weeks - how can I get it running again - been using it for 18 months now! 

4 REPLIES 4

‎01-31-2022 10:21 AM

HP Recommended

Had to ring HP last time (Dec 2021) to resolve - surely must be an easier way?

‎02-01-2022 06:02 AM

HP Recommended

Hi @holmroad,

 

I'd like to help!

 

I understand you are receiving a "Cartridge cannot be used until enrolled in instant ink" error.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

‎02-01-2022 08:16 AM - last edited on ‎02-01-2022 10:50 AM by Retired

HP Recommended

Hi Jay, not sure what you mean, but my login is [Personal Information Removed]

‎02-01-2022 08:17 AM

HP Recommended

Private message - how?

 

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