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‎05-24-2017 06:26 PM

HP Recommended

I'm having the same issue consistent with others on this post.  The only troubleshooting that I cannot and will not do is to set the printer back to default settings. I'm in a small office environment and I have 6 other people that use and access this printer.

 

The installation skips to completed at around 12%; the HP M477 printer is not listed in the Device and Printers box, printer not listed under Print Queues in Device Manager, and the I.R.I.S. OCR software is not installed.  Upon re-install, I receive a message stating that the previous software installation fails, and proceeds to uninstall the software, after which I must reboot.  Further attempts have the same result.

 

Please find a resolution!

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