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symmyk
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Re: Notification Icon: Looking for Printers

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My Printer (HP8620) is approx 1 year old and has been in use on and off during this period  Error message today reads 'Looking for Printer' Please not sure what to do??

Thnaks

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Dvortex
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HP Recommended

Hello, @symmyk – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!


I understand that you are getting “Looking for printer” on your PC. To assist you with specific steps, I need to know the operating system on your PC. Please reply with the same.


Alternatively, try to perform a clean install as suggested below:
 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://hp.care/2ptjjHb to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.


Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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