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- Re: Print preview Pane is blank and prints blank on Mac.

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04-09-2017 12:59 PM
I bought the HP OfficeJet Pro 6975 from Sam's Club two weeks ago and used the printer just twice: Once when setting up and doing the alignment, and another time to print a two-sided color document, which worked. I just now tried printing another two-sided document (PDF), but the print-preview showed 2 blank pages. I went ahead and printed, and just got a blank page 😞 I tried closing and then opening again, but got the same result. I selected other printers, and the others showed the document in preview mode, but when I went back to my new printer, it again showed blank. I did an online search for this strange behavior, and found this post related to a Mac; however, I am using a Windows PC.
For a printe this new, this situation is very concerning! What should I do?
04-10-2017 02:42 PM
Hi @ProfH
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that the printer is printing an extra blank page
Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.
Follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
