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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-19-2017 04:58 PM

HP Recommended

This is EXACTLY my problem, and I have tried these EXACT solutions to no avail.  Problem started around the end of March. Nothing works.

2 REPLIES 2

‎04-19-2017 06:03 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Spoiler
This is EXACTLY my problem, and I have tried these EXACT solutions to no avail

What solutions have you tried?

 

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

 

Thereafter, reinstall the FULL feature sofwtare:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

‎04-19-2017 08:01 PM - edited ‎04-20-2017 02:06 PM

HP Recommended

Exactly, @Travellini. You will also notice that they keep avoiding answering my question about doing this with Microsoft to subtly stop supporting these products and make them nonfunctional on purpose. 

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