Printer Idle Status

[MKazi]

@MemereB

Thank you for posting on HP Forums, MKazi is at your service. 

I came across your post and would like to assist. 

I understand that post a Windows update, the printer appears in idle state and does not print Office documents. However, the printer can print test pages and PDF files. You have uninstall and reinstalled the printer drivers and the issue persists. Fabulous diagnostics, spectacular analysis of the issue by you. Kudos to you for that. 

Let us uninstall the printer drivers from the root level and then reinstall them. The following steps will help:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Now, once again you may attempt to print. 

If the issue sill persists then please perform a Microsoft System Restore to rollback the Windows to an earlier date when everything worked fine. The steps mentioned in "Restoring Windows 7 to a previous point" from this HP document should help. 

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know how it goes. I'll be glad to assist you further.

Good luck! 🙂

[MemereB]

I ended up doing a system restore and am now able to print.  Thanks!

[MKazi]

@MemereB

Great news! 🙂

I'm glad that the printer is working fine after the system restore and hope it remains that way. You have been fabulous to work with considering your superb technical skills and valuable patience. Kudos to you for that. 

Happy printing!