• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-09-2017 07:14 PM

HP Recommended

My HP printer is printing blue instead of Blach on certain item such as pictures that I have copied from the web.   When I copy typed texts from my Documents , it prints black.  I am using windows 10 on a Dell desktop.

1 REPLY 1

‎03-09-2017 07:36 PM - edited ‎03-09-2017 07:39 PM

HP Recommended

Please read this post then provide some details.  What printer model?

 

The most likely cause is your printer is using the color cartridge(s) to print the pictures and other graphic items, and your color is not working for yellow and magenta.  Generally color will be used for graphics because the droplets are much smaller and give a finer print quality.  Depending on your printer model there may be an option in the driver for "Print in grayscale" and "Black ink only".


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.