Printer prints test page but nothing else

[Shirley15]

computer says connected to printer and prints test page bot will not print anything else. windows 10 is what I have and it has been printing untill the last 2 days

[greenturtle]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Else, please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[splusbplus]

Hi Shirley

Its a long time ago now so I can't remember the details but my problem was the macafee virus checker or firewall ... I gave the printer a fixed ip address and asked macafee to let it through and it's been fine since ... I also got rid of the the macafee recently and I just use windows defender .

good luck !

Steve