• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2018 12:23 PM - last edited on ‎06-12-2023 07:52 AM by Retired

HP Recommended

@joeyboy1

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.
 

I understand that you are getting a Printhead error on your HP Officejet Pro 6835

 

I will be glad to help you out.

 

Let's start with a Printer Reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Next update the Printer Firmware from this Link: https://hp.care/2pzmqer

 

HP Inkjet printers - Printhead errors 

 

If the issue persists please contact our Phone Support for Service Options

 

Step 1. Open link: https://hp.care/2moMFSc
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Keep me posted how it goes and let me know if you need further assistance.

 

Thank you 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

 

KrazyToad
I Am An HP Employee

2 REPLIES 2

‎03-28-2018 08:31 PM

HP Recommended

Thank you for your response. I had already packed up the old printer and put it in the dumpster - went to Costco and bought and set up a new one, I just now retrieved it from the trash and went throught your instructions - it works!

Thank you so much,

‎03-29-2018 07:42 AM

HP Recommended

@joeyboy1

 

I'm glad you were able to get the Printer working again.

 

Do visit our HP Forums and drop us a Message anytime you need help.

 

Thank you. 🙂

KrazyToad
I Am An HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.