• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-02-2019 02:16 PM - last edited on ‎01-19-2024 06:03 AM by

HP Recommended

 

@Bob-D1,

 

Thank you for posting your query on HP Support Community,

 

Have you recently made any changes on the printer before the issue started?

Did it happen after a power surge or power outage?

Have you tried to reseat the printhead multiple times?

 

Let's try these steps here:

 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Did you try to update the printer firmware? If not, If your printer connected wireless, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. Restart the printer once done.

For more details on how to update the printer firmware, please go through this link: HP Printers - Updating or Upgrading Printer Firmware


If the issue persists, try the steps listed here:   HP Officejet 8600 Printers - 'Ink System Failure' Error 

 

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

 

Jeet_Singh
I am an HP Employee

2 REPLIES 2

‎11-09-2019 02:28 PM

HP Recommended

I’m having the same problem.  Upon startup the menu flashes on the built in screen for a few seconds but is then replaced by the error message noted above, without a code 

‎11-12-2019 12:40 PM

HP Recommended

@Jkaplb

Thanks for joining the HP community.

 

Could you please help me with the exact model mane or the product number of the printer?

Let me know the exact error message in the printer.

 

Keep me posted, how it goes!

 

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.