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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-27-2017 07:40 PM

HP Recommended
"There is problem with printhead" message on the screen and it don't print at all.
7 REPLIES 7

‎01-27-2017 08:19 PM

HP Recommended
@Rajumhvsn wrote:
"There is problem with printhead" message on the screen and it don't print at all.

Please read this post then provide some details.  What printer model? If the printer is an Officejet 68xx model you will need to contact HP for service for the printhead error. See the document here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

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‎01-28-2017 07:41 AM

HP Recommended
It is inkjet 6830 all in one printer.
Tags (1)

‎01-28-2017 10:39 AM

HP Recommended

For the Officejet 6830 printer with a printhead failure you will need to follow the procedure in the document here to have the printer replaced.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎01-30-2017 02:25 PM

HP Recommended
Is there a contact number for HP support? I am trying to enter the serial number and product number on the support website and it is coming up with "invalid serial number". This is so frustrating.

‎01-30-2017 04:35 PM

HP Recommended

Are you in the US? Are you using the support site here?  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎01-30-2017 04:38 PM

HP Recommended
Yes. I am in US and yes I am using the support site. I entered the serial number and product number off the printer. It is coming up as "invalid serial number".
Tags (1)

‎01-30-2017 04:54 PM

HP Recommended

I will ask to have your case escalated.  Someone from HP should contact you through private messaging.  Do not post private information in the forum.  If you are asked for private information in the private messaging system make sure the person contacting you is identified as an HP representative.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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