Receiving error ink cartridge problem. The following cartridge must be replaced after installing

[8irons]

Installed new color cartridge then received error, ink cartridge problem. The following ink cartridge must be replaced. Cartridge purchased online from Hp.

[The_Fossette]

Hi @8irons

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are getting cartridge error after replacing the cartridge.

I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2hXIFrL

Let me know how it works and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!