• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-08-2015 10:15 AM

HP Recommended

hi do you know how i could do this on my windows 8 laptop? I changed my wifi network so the printer disconected so how could i connect my printer to my new wifi network?

‎04-18-2015 10:16 AM

HP Recommended
Similar problem. New wireless router. Laptop and iPads connect to wifi but printer doesn't. Also we are new to Windows 8.1 and things look different from your instructions.

‎04-18-2015 11:19 AM

HP Recommended

The printer is looking for the old network.  Reset the printer to default configuration, connect via USB to a PC and update to the new network.

 

I have had my router replaced so many times, I can almost do this in my sleep.

‎04-19-2015 09:42 AM

HP Recommended
So now I can print from the two lap tops but the iPads show"no air printers found.

‎06-06-2015 02:12 PM

HP Recommended

I changed the security settings on my router, and now can not connect the printer.  I've gone through the steps listed above (repeatedly), tried the Wi-FI Protected Setup, and went through the troubleshooting your printer network connection steps from HP.  I keep getting "your printer failed to connect to the network. Issue: Unknown."  MAC Filtering is not turned on.  I've unplugged/reset router and printer.  Same results.

 

Any other suggestions?

‎06-06-2015 02:45 PM

HP Recommended

Hi Cirrus,

 

It's been awhile since I have had a problem.  However, it is not clear that you connected the printer to a PC via USB.   Within this part of the process, the printer accesses the Router ID and password. 

 

I still have the printer cable plugged into the printer in the event I need to ever go through the process again.   Then, all I have to do is set my laptop on the shelf below, plug the USB in and go through the process.

 

Barry in Madison

‎06-06-2015 03:05 PM

HP Recommended

I have had it plugged in via USB most of the time.  The only time I didn't was when I was told to disconnect it as a part of the troubleshooting/set up.

‎06-06-2015 06:15 PM

HP Recommended

I'm stumped!

 

I know that it is frustrating.  I know one time, I printed out the guide and put check marks by each step.  I swear I wasn't doing anything differently, but it worked.  I never figured out where I may have been taking a shortcut.  One time, the printer defaulted to my neighbor's router and I had to scroll down one to mine.

‎06-20-2015 01:15 PM

HP Recommended

Thank you sooooooo much! It worked and I'm back up and running! Excellent and easy to understand instructions.

 

‎07-01-2015 07:10 AM

HP Recommended
Hi Jason
I can't seem to find the HP Folder on the PC In the all programs section.
Cheers
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.