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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-01-2015 05:10 PM

HP Recommended
Product: LaserJet P2015DN

I have the P2015DN connect to a switch.  I have a new ISP but the printer was previously setup with a static IP address.  I cannot access the printer through the browser anymore because my computers are on different IPs (printer IPs 192. and new IPs 10.)  I have tried reset the network card on the printer using:

 

If the Network Configuration page does not have a valid, non-zero IP address, reset the HP internal network port to the factory defaults by pressing the Go and Cancel buttons at the same time.  After the Attention, Ready, and Go lights finish cycling, the printer returns to a Ready state and the reset is complete.

 

I must not be getting the button presses correct because the Attention, Ready, and Go lights never cycle.

 

Any other way to reset the network card or can you suggest the correct Go and Cancel button combination that will work?

 

Thanks

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