SAYS ERROR WHEN TRYING TO PRINT ; DID HAVE PRINTER LISTED UNDER 2 NAMES UNDER PRINTER IN PROGRAMMES

[Vyny]

ERROR MESSAGE

[Jeet_singh]

Hi @Vyny,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you are having printing issues on your HP Envy 4500 printer. I'd be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Do you get any error message on the printer screen or on the computer screen?

Did you make any changes to the printer before the issue started?

Are you able to make a copy from the printer?

How is the printer connected (USB/Wired/Wireless)?

What is the Operating System installed on the PC?

To locate the operating system version click here: Windows

To locate the MAC operating system click here: Mac

What browser are you printing from?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,