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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-29-2017 05:17 AM

HP Recommended
Product: Laser Jet Pro MFP M225dn
Operating System: Microsoft Windows 7 (32-bit)

Scanning is not working since two days, an error message is displaying continously instead. "Scanner Error 13, Turn off then turn on"

1 REPLY 1

‎01-30-2017 08:30 AM

HP Recommended

@ aneesbacker

 

This is a great location to get assistance! I read your post and see that you are getting scanner error on HP LaserJet Pro MFP M225dn printer. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • How is the printer connected to the computer, wired or wireless?

Reply with the result of the above-mentioned step, for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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