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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-28-2017 06:17 PM

HP Recommended

Recently changed to Windows 10.1 from XP.    I had difficulty with "basic driver" (v7)  suggested by HP download pages. But having followed another forum member's advice and downloaded v8.1 it is at least nowprinting.

 

But after a 6 month lay-off the heads need a clean. But System Maintenance is not available. I am simply  told that the printer needs to be connected directly by USB.   But it already is.

 

I don't seem to be able to get past this closed door.

 

I guess its a case of getting the XP Pro laptop back out of the cupboard and using that.  But I'd rather not go through the bother.

 

Barney1946

4 REPLIES 4

‎03-06-2017 12:50 AM

HP Recommended

Hi,

 

The maintenance Utility is not compatible with Win 10

 

Here are some docs that will help u cleaning the heads

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00070773

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=bpp03838

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

‎04-22-2017 03:56 PM

HP Recommended

I'm a bit confused.

 

Most of the links I follow are dead links they all go to the same page.  

 

So if you run Windows 10 you are out of luck running the maintenance system because HP no longer supports those printers?

 

What are you suppose to do? 

 

 

‎04-22-2017 06:26 PM

HP Recommended

These links might work better:

https://support.hp.com/us-en/document/bpp03838

 

https://support.hp.com/us-en/document/c00070773

‎04-22-2017 06:38 PM

HP Recommended
Yes thank you so much!!!
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