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‎05-15-2017 07:30 AM

HP Recommended
Product: HP Officejet Pro 8600 N911g
Operating System: Microsoft Windows 10 (64-bit)

Here is a public service announcement:

 

There appears to be a bug in the HP Officejet Pro 8600 scan to secure email using authenticated SMTP and SSL/TLS.

 

In order to get your HP Officejet Pro 8600 to scan to secure email using SSL/TLS, make the first "Outgoing E-mail Profile" entry a dummy FIRST entry. The second, third, etc. "Outgoing E-mail Profiles" will all work. But the FIRST Profile never will.

 

I found this solution when I discovered I could not get my email credentials to work, but on my first try I got my wife's credentials (at the same ISP) working in a second profile.

 

So, I duplicated my credentials (except for the "Display Name"), and made a third "Outgoing E-mail Profile" on the HP8600. Instantly, the third scan to secure email Profile started working.

 

Don't forget to:

 

- Enter the correct "SMTP Server"
- Enter the alternate, secure "SMTP port" (perhaps 587, as opposed to the standard SMTP port 25)
- Check the box to enable "Always use secure connection (SSL/TLS)"
- Check the box to enable "SMTP server requires authentication for outgoing e-mail messages"
- Enter your correct "SMTP User ID" (xxxxx@yyyyy.com, or sometimes just the xxxxx before the ampersand)
- Enter your correct "SMTP Password"

 

And the new, third Profile should be working.

 

Best,

 

--Keith
@KeithDPatch

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