• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-23-2019 09:19 AM - edited ‎12-23-2019 09:20 AM

HP Recommended

Piggybacking off of what the closest answer was so far, I opened task manager and went to the services tab, search for "stisvc" and then right click on that and click "Go to details" and in the middle of the list of "svchost.exe" items, one will be highlighted, don't change selection, just click "End task" in the bottom right, and try run your scan shortcut again and see if it works.

 
Not only got me past the step on the print and scan doctor but fixed my "Communication with scanner failed" errors.
Good luck

‎01-05-2020 03:44 PM

HP Recommended

This worked for me! Thank you very much! I hadn't gone through the lengthy ridiculous boiler plate HP forum trouble shooting tips. Please HP, get your act together! I can't believe a simple 5 second fix worked, when your employees are wasting people's precious time by having them go through lengthy and futile troubleshooting procedures. Your HP Scan Dr should fix the problem. Instead it just froze on the WIA scan. It says a lot that a random forum poster knows more about your products than you do!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.