Scan Driver

RaeJean · ‎02-14-2017

I have an older HP CM2320nf printer that I have connected to a new laptop computer. I have downloaded the software but have and it prints fine but I have been unable to use the scan function on the printer. any suggestions on what i can do in order to use this function?

thanks for your assistance

greenturtle · ‎02-14-2017

Hi,

Thanks for using the HP Forums.

Can you try this:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
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RaeJean · ‎02-17-2017

this solution did not work sorry

greenturtle · ‎02-17-2017

HI,

Are you connected via a network?

IF you are, can you try Webscan?

These examples will show you how:

Scanning from Chromebook (Webscan)

Scanning Multiple pages from Chromebook (Webscan)

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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